Treat Me Like a Local

Inaugural Mini-Series ~ Episode VI: “Excelling at Customer Service –   A 1/2 Pint of Ideas”

Customer Service Award, Episode VI: Bristol Brewing, Coloraodo Springs

Okay, this might sound like customer service 101.  But at the same time, it might also be asking too much. You have to earn your prestige of being a local, by actually being a local, right? Maybe not.  Imagine walking into an unfamiliar brewery and the bartender greeting you with a warm hello.  Imagine that same bartender asking how you’re doing and if you have any questions about the beer.  And finally, imagine that bartender not rolling his or her eyes when you order the almighty sign that you are in fact not a local: the tasting tray. Continue reading

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